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U.S. Department of Transportation U.S. Department of Transportation Icon United States Department of Transportation United States Department of Transportation

BNSF Hotline Process

Document Series:
Publications
Author:
  • John Grundmann
Subject:
Risk Reduction Program
Keywords:
C3RS
Document
closecalls_grundmann.pptx (128.53 KB)
Workshop: Improving Railroad Safety through Understanding Close Calls
John Grundmann Presentation

 

          

 Slide 1
BNSF Hotline Process John Grundmann AVP Safety April 23, 2003
 

 

 Slide 2
BNSF Safety Hotline Near Miss Information to Create a Safety Working Environment

 

  Slide 3
System Safety Hotline * Designed to capture safety categories: - Policy - Environmental Conditions - Contractors - Quality of Life - Safety Boots * Not intended solely as a capture mechanism for &##39;&##39;near misses&##39;&##39; * Safety Hotline captures 1 &##39;&##39;near miss&##39;&##39; every 2 - 3 months

 

  Slide 4
800# Safety Hotline Protocol * Employee calls hotline * Call is answered by 3rd party network * All safety related calls to system safety * System safety places calls into 5 categories * Distributes calls to responsible party - field/HQ * Correct issue - send written confirmation with remedy to system safety * Report sent to senior management * Quarterly random sampling to ensure corrections made as described in confirmation

 

  Slide 5
Near Miss Hotline Call * Example: - After loading crew van w/luggage and people van made reverse movement to turn around and nearing backed over employee. * Solution: - Structure employee pick-up area so vans do not have to make a reverse movement when loaded. Van pulls forward to begin trip.

 

  Slide 6
Next Steps * Request &##39;&##39;near miss&##39;&##39; events called into hotline * Capture as sixth category or place in a separate data base * Problem solve near misses for &##39;&##39;best practice&##39;&##39; solutions * Distribute to all affected sites/employees

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Last updated: Wednesday, April 23, 2003