USA Banner

Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Site Notification

Site Notification

U.S. Department of Transportation U.S. Department of Transportation Icon United States Department of Transportation United States Department of Transportation

BNSF Hotline Process

Document Series
John Grundmann
Subject Risk Reduction Program
Workshop: Improving Railroad Safety through Understanding Close Calls
John Grundmann Presentation



 Slide 1
BNSF Hotline Process

John Grundmann AVP Safety
April 23, 2003


 Slide 2
BNSF Safety Hotline

Near Miss Information to
Create a Safety Working


  Slide 3
System Safety Hotline

* Designed to capture safety categories:
   - Policy	- Environmental Conditions
   - Contractors	- Quality of Life
   - Safety Boots

* Not intended solely as a capture mechanism for &##39;&##39;near misses&##39;&##39;
* Safety Hotline captures 1 &##39;&##39;near miss&##39;&##39; every 2 - 3 months


  Slide 4
800# Safety Hotline Protocol

*  Employee calls hotline
*  Call is answered by 3rd party network
*  All safety related calls to system safety
*  System safety places calls into 5 categories
*  Distributes calls to responsible party - field/HQ
*  Correct issue - send written confirmation with
     remedy to system safety
*  Report sent to senior management
*  Quarterly random sampling to ensure corrections
     made as described in confirmation


  Slide 5
Near Miss Hotline Call

*  Example:
     - After loading crew van w/luggage and
       people van made reverse movement to
       turn around and nearing backed over

*  Solution:
     - Structure employee pick-up area so
       vans do not have to make a reverse
       movement when loaded.  Van pulls
       forward to begin trip.


  Slide 6
Next Steps

* Request &##39;&##39;near miss&##39;&##39; events called into hotline
* Capture as sixth category or place in a separate data base
* Problem solve near misses for &##39;&##39;best practice&##39;&##39; solutions
* Distribute to all affected sites/employees

DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact
Last updated: Wednesday, April 23, 2003