USA Banner

Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Site Notification

U.S. Department of Transportation U.S. Department of Transportation Icon United States Department of Transportation United States Department of Transportation

Developing an Effective Corrective Action Process: Lessons Learned from Operating a Confidential Close Call Reporting System

Document Series
Other Reports
Jordan Multer, Joyce Ranney, Julie Hile and Thomas Raslear
Report Number
Subject Human Factors
C3RS; Confidential Close Call Reporting System; Human Factors

In 2007, the Federal Railroad Administration (FRA) launched C3RS, the Confidential Close Call Reporting System, as a demonstration project to learn how to facilitate the effective reporting and implementation of corrective actions, and assess the impact of reporting close call events on safety. This paper describes some of the challenges and remedies in establishing effective problem identification and corrective actions processes when setting up an event reporting system like C3RS.

DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact
Last updated: Tuesday, March 12, 2013