The Use of HEART to Assess the Risk of Remote Control Locomotive Operations: A Tale of Two Cities
- Reinach, S.J., Fadden, S., Gamst, F.C., and Acton, S.A.
This paper discusses application of the Human Error Assessment and Reduction Technique (HEART) with 2 yard switching employee subject matter experts. Each was asked to assess 11 conventional scenarios and 11 nearly-identical remote control scenarios. This paper also explores differences in how assessors used HEART, including differences in selection of generic task types and error-producing conditions