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The freedom employees feel to communicate safety concerns with their supervisors, termed upward safety communication, has been shown to be related to adverse safety events (Hofmann and Morgeson, 1999). Research to date has demonstrated that good supervisor-employee relationships (leader-member...
In response to the National Transportation Safety Board’s (NTSB) recommendation, the Association of American Railroads (AAR) and Norfolk Southern Railway (NS) jointly developed a video-based CRM training course that was oriented largely to training of railroad operating crews (engineers...
This paper discusses application of the Human Error Assessment and Reduction Technique (HEART) with 2 yard switching employee subject matter experts. Each was asked to assess 11 conventional scenarios and 11 nearly-identical remote control scenarios. This paper also explores differences in how...
This paper describes and explores what Human Systems Integration is with regard to the U.S. railroad industry, how HSI can be of benefit when this systematic, organization-wide approach is used to implement new technology and modernize existing systems.
This paper discusses design implications for leveraging new digital technologies and location-finding systems to more effectively support informal strategies, enhance shared situation awareness, and promote high reliability performance
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This paper reviews literature on the job of railroad dispatching and summarizes research conducted to identify and document railroad dispatcher tasks and activities.
This paper describes the results of focus groups with 56 railroad yardmasters to identify yardmaster-related factors that have the potential to affect yard safety.
The paper describes an approach taken to estimate the probabilities of failure associated with various railroad tasks to prevent accidents (principally collisions and derailments). These probabilities were estimated using an expert elicitation process that used partially relevant data available...
This paper provides an exploratory assessment of the effectiveness of participatory rules revisions as an instrument of safety improvement in the U.S. railroad industry. The findings suggest that participatory rules revision, when it includes preparatory activities, is a promising strategy for...