Intercity Passenger Rail Service Quality and Performance Reports

Quarterly Reports

The following reports and data downloads detail the performance and service quality of intercity passenger train operations based on the Metrics and Standards published November 16, 2020, pursuant to Section 207 of the Passenger Rail Investment and Improvement Act of 2008 (PRIIA):

For more information on the Metrics and Standards, see Metrics and Minimum Standards for Intercity Passenger Rail Service.

Joint Status Reports

The following letters and joint status reports provide information about uncertified train schedules:

Archived Reports

The following archived reports detail the performance and service quality of intercity passenger train operations based on the Metrics and Standards published November 16, 2020, pursuant to Section 207 of the Passenger Rail Investment and Improvement Act of 2008 (PRIIA):

FY24 Reports
In February 2025, Amtrak provided FRA revised Customer Service Index (CSI) data for all four quarters of FY 2024. The FY24 CSI Metric Excel datasets on this website have been updated with the revised data, but the FY24 Performance and Service Quality Report PDFs reference the outdated CSI data. Q4 Reports: FY24 Q4 Performance and Service Quality Report FY24 Q4 Methodology Report FY24 Q4 Customer OTP Metrics FY24 Q4 Delay Metrics FY24 Q4 Delays per 10K TM Metric FY24 Q4 Disputed Delay Minutes Metric FY24 Q4 Station Performance Metric FY24 Q4 CSI Metrics FY24 Q4 Financial Metrics FY24 Q4 Customer Service Survey FY24 Q4 Host Runtime Metric FY24 Q4 Schedule Certification Tables Q3 Reports: FY24 Q3 Performance and Service Quality Report FY24 Q3 Methodology Report FY24 Q3 Customer OTP Metrics FY24 Q3 Delay Metrics FY24 Q3 Delays per 10K TM Metric FY24 Q3 Disputed Delay Minutes Metric FY24 Q3 Station Performance Metric FY24 Q3 CSI Metrics FY24 Q3 Financial Metrics FY24 Q3 Host Run Time Metric Q2 Reports: FY24 Q2 Performance and Service Quality Report FY24 Q2 Methodology Report FY24 Q2 Customer OTP Metrics FY24 Q2 Delay Metrics FY24 Q2 Delays per 10K TM Metric FY24 Q2 Disputed Delay Minutes Metric FY24 Q2 Station Performance Metric FY24 Q2 CSI Metrics FY24 Q2 Financial Metrics FY24 Q2 Host Run Time Metric Q1 Reports: FY24 Q1 Performance and Service Quality Report FY24 Q1 Methodology Report FY24 Q1 Customer OTP Metrics FY24 Q1 Delay Metrics FY24 Q1 Delays per 10K TM Metric FY24 Q1 Disputed Delay Minutes Metric FY24 Q1 Station Performance Metric FY24 Q1 CSI Metrics FY24 Q1 Financial Metrics FY24 Q1 Host Run Time Metric FY24 Q1 Public Benefits FY23 – Missed Connections Metric

FY24 Reports

In February 2025, Amtrak provided FRA revised Customer Service Index (CSI) data for all four quarters of FY 2024. The FY24 CSI Metric Excel datasets on this website have been updated with the revised data, but the FY24 Performance and Service Quality Report PDFs reference the outdated CSI data.

Q4 Reports:

Q3 Reports:

Q2 Reports:

Q1 Reports:

FY23 Reports
Q4 Reports: FY23 Q4 Service Quality Report FY23 Q4 Customer OTP Metrics FY23 Q4 Delay Metrics FY23 Q4 Delays per 10K TM Metric FY23 Q4 Disputed Delay Minutes Metric FY23 Q4 Station Performance Metric FY23 Q4 CSI Metrics FY23 Q4 Financial Metrics FY23 Q4 Schedule Certification Tables FY23 Q4 Customer Survey FY23 Q4 Host Run Time Metric Q3 Reports: FY23 Q3 Service Quality Report FY23 Q3 Customer OTP Metrics FY23 Q3 Delay Metrics FY23 Q3 Delays per 10K TM Metric FY23 Q3 Disputed Delay Minutes Metric FY23 Q3 Station Performance Metric FY23 Q3 CSI Metrics FY23 Q3 Financial Metrics FY23 Q3 Host Run Time Metric Q2 Reports: FY23 Q2 Service Quality Report FY23 Q2 CSI Metrics FY23 Q2 Customer OTP Metrics FY23 Q2 Delay Metrics FY23 Q2 Delays per 10K TM Metrics FY23 Q2 Disputed Delay Minutes Metrics FY23 Q2 Financial Metrics FY23 Q2 Station Performance Metrics FY23 Q2 Host Run Time Metric Q1 Reports: FY23 Q1 Service Quality Report FY23 Q1 Public Benefits FY22 – Community Access Metric FY23 Q1 Public Benefits FY22 – Connectivity Metric FY23 Q1 Public Benefits FY22 – Missed Connections Metric FY23 Q1 Public Benefits FY22 – Service Availability Metric FY23 Q1 CSI Metrics FY23 Q1 Customer OTP Metrics FY23 Q1 Delay Metrics FY23 Q1 Delays per 10K TM Metrics FY23 Q1 Disputed Delay Minutes Metrics FY23 Q1 Financial Metrics FY23 Q1 Station Performance Metrics FY23 Q1 Host Run Time Metric

FY23 Reports

Q4 Reports:

Q3 Reports:

Q2 Reports:

Q1 Reports:

FY22 Reports
Q4 Reports FY22 Q4 Service Quality Report FY22 Q4 CSI Metrics FY22 Q4 Customer OTP Metric FY22 Q4 Delay Metrics FY22 Q4 Delays per 10K TM Metric FY22 Q4 Disputed Delay Minutes Metric FY22 Q4 Financial Metrics FY22 Q4 Station Performance Metric FY22 Q4 Host Run Time Metric Q3 Reports: FY22 Q3 Service Quality Report FY22 Q3 CSI Metrics FY22 Q3 Customer OTP Metric FY22 Q3 Delay Metrics FY22 Q3 Delays Per 10K TM Metric FY22 Q3 Disputed Delay Minutes Metric FY22 Q3 Financial Metrics FY22 Q3 Station Performance Metric FY22 Q3 Host Run Time Metric Q2 Reports: FY22 Q2 Service Quality Report FY22 Q2 Customer OTP Metric FY22 Q2 Delay Metrics FY22 Q2 Delay per 10K TM Metric FY22 Q2 Disputed Delay Minutes Metric FY22 Q2 Station Performance Metric FY22 Q2 Financial Metrics FY22 Q2 CSI Metrics FY22 Q2 Host Run Time Metric Q1 Reports: FY22 Q1 Service Quality Report FY22 Q1 Customer OTP FY22 Q1 Delay Metrics FY22 Q1 Delay per 10K TM Metric FY22 Q1 Disputed Delay Minutes Metric FY22 Q1 Station Performance Metric FY22 Q1 Financial Metrics FY22 Q1 CSI Metrics FY22 Q1 Public Benefits FY21 – Service Availability Metric FY22 Q1 Public Benefits FY21 – Missed Connections Metric FY22 Q1 Public Benefits FY21 – Community Access Metric FY22 Q1 Public Benefits FY21 – Connectivity Metric FY22 Q1 Host Run Time Metric

FY22 Reports

Q4 Reports

Q3 Reports:

Q2 Reports:

Q1 Reports:

FY21 Reports
Q4 Reports: FY21 Q4 Service Quality Report – Update FY21 Q4 C OTP Metrics FY21 Q4 CSI Metrics FY21 Q4 Delay Metrics FY21 Q4 Delay per 10k TM FY21 Q4 Disputed Delay Minutes Metrics FY21 Q4 Financial Metrics – Revised FY21 Q4 Station Performance Metrics Q3 Reports: FY 2021 3rd Quarter Report FY 2021 3rd Quarter Consolidated Delay Metrics FY 2021 3rd Quarter CSI Metrics FY 2021 3rd Quarter Finance Metrics

FY21 Reports

Q4 Reports:

Q3 Reports:

Initial Monthly Reports

The following archived reports on performance and service quality of intercity passenger train operations used the Metrics and Standards FRA and Amtrak published in 2010 (and voided in 2019 following litigation):

Last updated: Wednesday, May 21, 2025

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Intercity Passenger Rail Service Quality and Performance Reports

Quarterly Reports