Intercity Passenger Rail Service Quality and Performance Reports

Quarterly Reports

The following reports and data downloads detail the performance and service quality of intercity passenger train operations based on the Metrics and Standards published November 16, 2020, pursuant to Section 207 of the Passenger Rail Investment and Improvement Act of 2008 (PRIIA):

For more information on the Metrics and Standards, see Metrics and Minimum Standards for Intercity Passenger Rail Service. FRA has removed the run time metric data from this page for further review and validation.

Joint Status Reports

The following letters and joint status reports provide information about uncertified train schedules:

Archived Reports

The following archived reports detail the performance and service quality of intercity passenger train operations based on the Metrics and Standards published November 16, 2020, pursuant to Section 207 of the Passenger Rail Investment and Improvement Act of 2008 (PRIIA):

FY23 Reports
Q1 Reports: FY23 Q1 Public Benefits FY22 – Community Access Metric FY23 Q1 Public Benefits FY22 – Connectivity Metric FY23 Q1 Public Benefits FY22 – Missed Connections Metric FY23 Q1 Public Benefits FY22 – Service Availability Metric FY23 Q1 Service Quality Report FY23 Q1 CSI Metrics FY23 Q1 Customer OTP Metrics FY23 Q1 Delay Metrics FY23 Q1 Delays per 10K TM Metrics FY23 Q1 Disputed Delay Minutes Metrics FY23 Q1 Financial Metrics FY23 Q1 Station Performance Metrics

FY23 Reports

Q1 Reports:

FY22 Reports
Q4 Reports FY22 Q4 Service Quality Report FY22 Q4 CSI Metrics FY22 Q4 Customer OTP Metric FY22 Q4 Delay Metrics FY22 Q4 Delays per 10K TM Metric FY22 Q4 Disputed Delay Minutes Metric FY22 Q4 Financial Metrics FY22 Q4 Station Performance Metric Q3 Reports: FY22 Q3 Service Quality Report FY22 Q3 CSI Metrics FY22 Q3 Customer OTP Metric FY22 Q3 Delay Metrics FY22 Q3 Delays Per 10K TM Metric FY22 Q3 Disputed Delay Minutes Metric FY22 Q3 Financial Metrics FY22 Q3 Station Performance Metric Q2 Reports: FY22 Q2 Service Quality Report FY22 Q2 Customer OTP Metric FY22 Q2 Delay Metrics FY22 Q2 Delay per 10K TM Metric FY22 Q2 Disputed Delay Minutes Metric FY22 Q2 Station Performance Metric FY22 Q2 Financial Metrics FY22 Q2 CSI Metrics Q1 Reports: FY22 Q1 Service Quality Report FY22 Q1 Customer OTP FY22 Q1 Delay Metrics FY22 Q1 Delay per 10K TM Metric FY22 Q1 Disputed Delay Minutes Metric FY22 Q1 Station Performance Metric FY22 Q1 Financial Metrics FY22 Q1 CSI Metrics FY22 Q1 Public Benefits FY21 – Service Availability Metric FY22 Q1 Public Benefits FY21 – Missed Connections Metric FY22 Q1 Public Benefits FY21 – Community Access Metric FY22 Q1 Public Benefits FY21 – Connectivity Metric

FY22 Reports

Q4 Reports

Q3 Reports:

Q2 Reports:

Q1 Reports:

FY21 Reports
Q4 Reports: FY21 Q4 Service Quality Report – Update FY21 Q4 C OTP Metrics FY21 Q4 CSI Metrics FY21 Q4 Delay Metrics FY21 Q4 Delay per 10k TM FY21 Q4 Disputed Delay Minutes Metrics FY21 Q4 Financial Metrics – Revised FY21 Q4 Station Performance Metrics Q3 Reports: FY 2021 3rd Quarter Report FY 2021 3rd Quarter Consolidated Delay Metrics FY 2021 3rd Quarter CSI Metrics FY 2021 3rd Quarter Finance Metrics

FY21 Reports

Q4 Reports:

Q3 Reports:

Initial Monthly Reports

The following archived reports on performance and service quality of intercity passenger train operations used the Metrics and Standards FRA and Amtrak published in 2010 (and voided in 2019 following litigation):

Last updated: Friday, August 11, 2023

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Intercity Passenger Rail Service Quality and Performance Reports

Quarterly Reports